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Frequently Asked Questions:

• I never received my confirmation email - where is it?
• I signed-up, but am not receiving the monthly emails. Why is that?

I never received my confirmation email to subscribe - where is it?

Sometimes the confirmation email has been placed in a SPAM or JUNK folder. Check these folders to see if the email was placed there.

I signed-up, but am not receiving the monthly emails. Why is that?

You may need to contact your Mail Administrator and ask them to add the following to their "White List" as acceptable email. Here is a sample letter you can send:

To: ISP Customer Support
Subject: Remove Constant Contact Block

Hello. My name is XXXX and I have been a customer of your services since XXXX. I understand that you employ filters and/or blacklists to protect customers like myself from unsolicited email; however, this has made it impossible for me to receive newsletters, announcements, and promotions that I have requested. I value these communications and would like to receive them using this email address.

The sender of these emails uses an email marketing service called Constant Contact. Constant Contact is not an open relay and has strict anti-spam policies in place. Because your filters block emails from Constant Contact I am unable to receive these communications.

I ask that you please help me determine why these emails are being blocked. For further information about Constant Contact or to request more information from them such as log files, the Ops team can be reached at - 781.472.8103 or ops@constantcontact.com.

IP addresses sending these emails:
63.251.135.74 ccm01.constantcontact.com
63.251.135.75 ccm00.constantcontact.com
63.251.135.94 outb1.constantcontact.com
63.251.135.95 outs1.constantcontact.com
63.251.135.96 outbb.constantcontact.com
63.251.135.97 outsb.constantcontact.com
63.251.135.98 ccm06.constantcontact.com
63.251.135.103 ccm07.constantcontact.com
63.251.135.107 ccm12.constantcontact.com
63.251.135.109 ccm08.constantcontact.com
63.251.135.114 ccm13.constantcontact.com
63.251.135.115 ccm09.constantcontact.com
64.95.77.162 c1.confirmedcc.com
64.95.77.163 c2.confirmedcc.com
64.95.77.164 c3.confirmedcc.com
64.95.77.166 c11.confirmedcc.com
64.95.77.167 c21.confirmedcc.com
64.95.77.168 c31.confirmedcc.com
66.151.184.35 ccm02.constantcontact.com
66.151.184.36 ccm03.constantcontact.com
66.151.184.37 ccm04.constantcontact.com
66.151.184.38 ccm05.constantcontact.com
66.151.234.150 in.constantcontact.com
66.151.234.151 ccm14.constantcontact.com
66.151.234.152 ccm15.constantcontact.com
66.151.234.153 ccm16.constantcontact.com
66.151.234.154 ccm17.constantcontact.com

Envelope from domains:
@in.constantcontact.com
@in.confirmedcc.com

Please contact me when this problem has been resolved.

Sincerely, XXX